Workin Tech Support

The greatness of Tech support

 On Fri, 19 May 2017, you wrote:

hello,
>
> I cannot delete manually the Old-Messages folder for these domains,
> maybe because they are too big, can you help to delete then please ?
>
> I have now disabled the function and do not want to keep any old
> message anymore, as all messages are anyway forwarded to my Gmail
> email.
>
> Thanks a lot.
>
>
CENSORED
>  CENSORED
>
>  CENSORED
>  CENSORED
>
> But in case you can easily delete all the Old-Messages folders for
> all my domain, please do it. Thank you.
>
>
> END


Ryan [1:11 AM]
lazy ass people

Keijuan [1:11 AM]
ridiculous

Steven [1:16 AM]
do i look like your personal assistance, mother fucker?

Ryan [1:16 AM]
hello CENSORED, I horde shit so long I can not clean it because I am a lazy fuck… can haz help plz

[1:17]
oh here come the nope waggon

Steven [1:17 AM]
haha

Ryan  [1:18 AM]
all messages are anyway forwarded to my Gmail  email.

just wow

On Wed, 17 May 2017, you wrote:

My Webmail is not working at all. I know you have an announcement
> saying that performance is affected, but this is beyond bad
> performance. I’m completely unable to send any emails. I can’t even
> load up my contacts.
>
> I hope this isn’t going to be another issue like last summer when I
> had no email for over 3 weeks?
>
> When will this be fixed?


Hello,
Thank you for contacting support. I am very sorry for the issues, unfortunately at this time we do not have an ETA on the issues resolution. If we did have a ETA we would have posted and update on the timeframe.  We only get periodic updates from our Server Stability Team working on the issues. We do try to keep you updated as soon as possible, that is why we have https://(STATUS BLOG LINK CENSORED) for these updates. I do wish I could give you a definitive answer, but unfortunately the status on the STATUS BLOG LINK CENSORED blog is the most recent update we have from the team working on the issues. We will post an update as we hear a status update from them, and hopefully a resolution. You can feel free to follow up with us anytime to check for an additional status check, but please do note, we do update https://(STATUS BLOG LINK CENSORED) as we do have updates. Please let me know if you have any other questions.

(psss if we knew when it would be fixed we would post it… we are not hiding our fixed dude)

Ticket:

On Wed, 17 May 2017, you wrote:

Hello,
>
> I wish to move my hosting (closer) to Romania, since most of the the
> visitors come from there.
>
> Can you please arrange that?


Reply:

Hello,
Thank you for contacting support. We are a California based company, as such all of our data centers are located in the US. I see you are currently located in our Virginia data center would be the closes data center to your geolocation. Moving you to any other server would actually be moving your further away, so unfortunately no move would be closer. If you would like to increase your speeds, you might look into Cloudflare as they can cause your site in different locations around the world so this would help your viewer speeds in Romania. Please let me know if you have any questions.

 

On Mon, 15 May 2017, you wrote:

I am trying to install WP using One Click Install. I am trying to install it on CENSORED.com

I am getting an error message “We were unable to set up WordPress as requested at:
CENSORED

The problem was directory /home/CENSORED/CENSORED.com is not empty! Please re-install, specifying an empty (or new) directory.

Please correct this and go to our web panel and re-submit your
WordPress installation request.”

However using Coda 2 I see that the directory is in fact empty.

Can you look at this please


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On Thu, 11 May 2017, you wrote:

>Your SSL certificate for CENSORED.com expires …..
> i get an error that the field – address verification is required –
> im in a catch 24 lool ;)) cant renew – cause it wont let me — tks
> CENSORED.com ssl for CENSORED.com

Don’t you mean Catch 22 and LOL?