Workin Tech Support

The greatness of Tech support

On Mon, 26 Mar 2018, you wrote:

> You keep sending me messages re: CENSORED being
> too full so, since u blocked me from getting in, I enrolled in TBird
> to delete old emails. Seemed to work but you keep sending messages
> and my email just spins when I log in through webmail. Whaz’up?? I
> have been with you forever and find that the email side is very
> 70’s…

We have any techs who used email in the 70’s to verify that our webmail is like email from the 70’s? ROFL.

Big email user in the 70’s?


Subject: Live chat transcript for 2018-03-06 12:44:46
Sent: Mar 6 2018 13:28 PST (5 days 14 hours ago)

Begins: 2018-03-06 12:44:46
Ends: 2018-03-06 13:28:31
Duration: 24.3 minutes[12:44:45] info: CUSTOMER has joined the chat
[12:44:45] CUSTOMER : need time
[12:55:24] info: TECH has joined the chat
[12:55:26] TECH : Hello, CUSTOMER ! My name is TECH and I’ll be assisting you today! Please hold on for a few moments while I pull up your account!
[12:55:41] TECH : What can I assist with today, CUSTOMER ?
[12:56:49] CUSTOMER : hi i need more time on payment
[12:57:19] TECH : I see — let me take a peak at your account and see what I can do here!
[12:58:38] TECH : How much time would you like to request?
[13:02:51] TECH : You still with me, CUSTOMER ?
[13:09:04] TECH : It appears you have stepped away from the chat. As that is the case, I am going to close the session now. If you have any additional questions or concerns, please feel free to contact us back at any time. Thanks again for contacting DreamHost Support!
[13:09:07] info: TECH has left the chat
[13:28:30] info: CUSTOMER has left the chat

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On Thu, 08 Mar 2018, you wrote:

> I’m trying to add hosting to a domain we buyed recently
> But I get the following message: “You can’t add that domain: you
> don’t have permission to add”
> The domain is: CENSORED
> We suppose that this domain was previously registered in other
> account, but we checked and it wasn’t there
> We would like to registed the domain to this account
> Thank you

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On Sun, 25 Feb 2018, you wrote:

> Hi, the domain I registered a couple of days ago with CENSORED
> (CENSORED), is still not live on the public internet. I’ve
> checked DNS records to see if the config was wrong but everything
> seems in order.
> Can someone please check this and fix the problem? I cannot do any
> work to prepare the new site because I cannot access it, not even
> through the server link sent to my email which was
> http://CENSORED
> Looking forward to your reply at your earliest convenience.
> Thanks

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On Sun, 25 Feb 2018, you wrote:

Due to persistent file corruptions on one of our servers, we would like to clear out all content and restore from an offline backup. Simply deleting the files through FTP will not suffice, as some of the files have become locked out due to the corruption. Is there a method by which we can completely wipe a server of all its files? Thanks!

Well since you are on a shared server…