On the Job

Stuff while on the Job

Ticket:

On Mon, 12 Jun 2017, you wrote:

Hi
>
> You guys drive me crazy. For months you’ve been remaining me to renew
> my domain-licence for CENSORED. Every time I go in it to this
> platform, it however says both that the renewal is free, yet it will
> be auto-renewing (which is what I want it to do).
>
> Now it’s however suspended, yet on the billing details it says I am
> “all paid up” and owing $0.00.
>
> What are you smoking?
>
> Thanks


Reply:

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Ticket:

Hi, I’ve signed up a few days ago.
I’ve got a URL (CENSORED), and when I write the URL, I see on my computer screen the next rows:

Index of /

Name Last modified Size Description
favicon.gif 25-May-2017 13:14 0
favicon.ico 25-May-2017 13:14 0

I’m stuck and I don’t know what do I have to do now…
I would appreciate your reply

Chat:

Ryan [11:34 PM]
Hi, I’ve signed up a few days ago.
I’ve got a URL (CENSORED), and when I write the URL, I see on my computer screen the next rows:
just wow “when I write the URL”

Steven [11:35 PM]
do you even URL

Do You Even Lift Guy - Bro Do you even URL ?

Ticket:

On Mon, 29 May 2017, you wrote:

please sir can we retrieve or restore emails for email account
> CENSORED.com from 01-08-2016 to 31-08-2016 because
> there are important mails in this period
>
> many thanks


 

Hello,
Thank you for contacting support. I am very sorry, but unfortunately we do not retain backups that long. Our email backup are taken nightly and weekly, then cycled. If you would like can run a restore from our oldest backup, but it would not be any longer than a week old. So if you are specifically only looking for emails from that time, they would only be in the backups if they were deleted within the last week.

emails to my webmail address CENSORED.net are not delivered. Why? no-send return message as follows:

Sorry, we were unable to deliver your message to the following address.

<CENSORED>:
No mx record found for domain=CENSORED.net


REPLY:

Thank you for contacting support. You are seeing this error because the domain has no MX (mail) records, and the reason being is your domain expired:

Domain Name: CENSORED
CENSORED
Status: clientHold https://icann.org/epp#clientHold
Updated Date: 19-may-2017
Creation Date: 18-may-2005

So you will need to renew the domain to have the email connected to it. You can renew it here:

CENSORED

If you have any other questions or issues please let me know. We are always happy to help.

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