On Mon, 29 May 2017, you wrote:
please sir can we retrieve or restore emails for email account
> CENSORED.com from 01-08-2016 to 31-08-2016 because
> there are important mails in this period
> many thanks
Thank you for contacting support. I am very sorry, but unfortunately we do not retain backups that long. Our email backup are taken nightly and weekly, then cycled. If you would like can run a restore from our oldest backup, but it would not be any longer than a week old. So if you are specifically only looking for emails from that time, they would only be in the backups if they were deleted within the last week.